Frequently Asked Questions (FAQ)General QuestionsWhere are you located?When did you open?What is your return policy?How can I contact customer support?Are the keyboards pre-built or do I need to assemble them?Can I customize the layout and keycaps of my keyboard?ShippingHow long does it take for an order to ship?How long do domestic (US) orders take to be delivered?Do you offer international shipping?How long do international orders take to be delivered?What do I do if my delivery is delayed?What do I do if my order was damaged?What do I do if my package is lost?Can you decrease the value on the commercial invoice/undervalue goods?Which carriers do you ship with?International Shipping OptionsOrdersCan I cancel my order?Can I add an item to my order?What do I do if an item is missing from my order?Can I change my shipping address?Can I return my order or exchange it?PaymentsWhich payment methods do you accept?Is my payment information secure?Which currency does Boardsource use?How long does a refund take to get?Soldering ServiceWhat is Soldering Service?Does Soldering Service include final assembly?How long does Soldering Service take to complete?What do I do if my board doesn't work but I paid for Soldering Service?WarrantyDoes Boardsource offer a warranty?